Introduction
At Torina Way, we are committed to ensuring that your orders are delivered safely and efficiently. We offer reliable shipping on all orders, making your shopping experience smooth from checkout to delivery.
Order Processing
All orders are processed within 1–3 business days after your order is confirmed. During high-demand periods or promotional events, processing may take slightly longer. You will receive a confirmation email once your order has been processed and is ready for dispatch.
Shipping Methods
We partner with trusted local and international delivery services to bring your order directly to your doorstep. Depending on your location, we may use regional couriers or national delivery partners to ensure timely and secure delivery.
Order Tracking
Once your order has been shipped, you will receive a notification via email with tracking information (if available). This allows you to monitor the status of your delivery and stay updated every step of the way.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location and the weight or size of your order. In some regions, promotional free shipping may be available for certain order amounts or during special offers. Any applicable shipping fees will be clearly displayed before you complete your purchase.
Undeliverable Packages
If a package is returned to us due to an incomplete or incorrect address, or failure to receive the package, we will contact you to arrange re-shipping. Additional shipping fees may apply.
Damaged or Lost Shipments
If your order arrives damaged or if you believe your shipment is lost, please contact us within 48 hours of delivery at [email protected]. We will work with the shipping provider to resolve the issue and ensure a satisfactory outcome, whether that means a replacement or refund.
Contact Us
For questions or concerns related to shipping, please reach out to our support team at:
Email: [email protected]